1.0 Purpose : To provide a documented list of Customers with contact address.
2.0 Objective : To communicate and correspond with the customer and care for their
Needs.
3.0 Scope : F. G. Stores at --- Pharmaceuticals Ltd, ..
4.0 Responsibility :
· Follow up : Officer – Stores
· Over all responsibility: Store Incharge.
5.0 Procedure :
· Identify the customers to whom our goods are getting supplied.
· Correspond / communicate with them either in writing or orally, to understand precisely what their requirements are.
· Evaluate whether our services are satisfactory to them or not.
· Complaints if any should be scrutinized.
· Useful suggestions from Customer should be considered.
LIST OF CUSTOMERS
NAME OF THE CUSTOMER | LOCATION/ COUNTRY | CONTACT ADDRESS/ TEL. NO. |
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Format No. F/ST/007 |
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