Wednesday, November 24, 2010
Instructions for Return Goods.
1.0 Purpose : To provide instructions for return goods.
2.0 Objective : To provide a documented procedure for handling of return goods. When returned goods are received at site the decision regarding its re-labeling, resale, recovery or destruction must be taken only after they have been critically assessed by the quality control Dept. in accordance with a written procedure.
3.0 Scope : This procedure is applicable for handling of return goods.
4.0 Responsibility :
· Primary: Officer–QA / Officer–QC
· Secondary: Officer-QA
5.0 Procedure :
· Possible Return of goods from buyer.
Ø Buyer wants changes in secondary packing material
Ø Cancellation of contract
Ø Natural calamity
Ø Buyer founds that goods does not meets their requirement.
· Buyer wants changes in secondary packing material
Ø Forward the Information about the changes to Marketing department, in case buyer wants changes in secondary packing material.
Ø Intimate to production department in writing about the changes.
Ø After receiving the goods back, store intimates to production and QA for receipt of return goods.
Ø Issues a written intimation to stores to send back returned material to production for repacking.
Ø Production request for packing material and repack the return goods as intimated by QA.
Ø Production sends the sample of repacked goods to Quality Control for Approval.
Ø Quality control tests the Finished goods and approve the batch if found O.K.
Ø After getting approval from QC, Production returns repacked goods to stores.
Ø Store coordinates with marketing department for the dispatch of goods.
· Cancellation of contract
Ø Once the goods are returned, stores arrange them in a lot and affix the label as returned goods.
Ø Store coordinates with marketing department for possibility of sale to another buyer / export to other country.
· Natural calamity
Ø In case goods are returned because of natural calamity, store stack the Returned goods separately and affix the consignee label.
Ø Store coordinates with marketing department for possibility of export.
Ø On intimation from marketing department for the dispatch, store coordinates with QA for final dispatch advice.
· Buyer found that goods does not meets their requirement
Ø On receipt of returned goods, Carry out detailed study and confirms that the complaint is genuine or not. Perform the complaint analysis as per SOP for Product Complaint.
Ø Study includes vigorous checking of Quality parameters with specification and verifies the status of Batch as Approved or Rejected.
Ø If Batch is approved, based on the findings, coordinate with marketing for the next step.
6.0 Reference Document : Not applicable
7.0 Abbreviations :
· QA = Quality Assurance department
· SOP = Standard Operating Procedure
· QC = Quality Control