Friday, November 19, 2010

Handling of out of specification results.

1.0         Purpose:         To provide instruction for handling of out of specification results.

2.0         Objective:      To provide a documented procedure for handling of out of specification results.

3.0         Scope:            This procedure is applicable for handling of out of specification results.

4.0         Responsibility:
·        Primary: Officer – QC
·        Secondary: Officer-QA / Officer-QC

5.0       Procedure:
·        Initiation of OOS (Phase I):
Ø     QC chemist shall report to QC In-charge, as and when he notices out of specification.
Ø     The analyst should retain the entire sample / standard solution.
Ø     QC In-charge shall initiate Phase I investigation as per the format given (Annexure I)
Ø     Initial results have to be reported along with the certificate of analysis and worksheets.
Ø     Then the investigation is to be done by QC In-charge for the following types of the OOS failure:
o       Material failure: Review and Comparison of the party certificates of analysis of raw material used. Material shall not match the specifications. If OOS identified, reject the material.
o       Production: Change in reaction time / sequential addition of the components / Functioning of the equipment / review of BMR. If OOS identified reject the product of reprocess and if OOS does not identified, investigate as laboratory error.
o       Laboratory:  In laboratory, there are four possibilities for error:
ü     Clerical error: Correction to be made according to clerical error, training shall be given to analyst. And release the material.
ü     System failure: Power failure / calibration failure check / any spillage or contamination in standard and sample / unsuitable instrument is used / instrument parameters set incorrectly.
ü     Analyst failure: Errors in dilution / Usage of appropriate and valid standard / method followed / sample stored appropriately / status of balance / Homogeneity of the sampling procedure / status of Instruments.
ü     Sampling procedure failure: Sample preparation method followed / sample taken is representative / sampling plan followed / sampling equipments status.
Ø     If not found from all the above-mentioned failures, product can be considered as the material failure on the basis of trend analysis.
Ø     The QC In-charge will fill the phase I investigation form with duly signed to QA for further actions.
Ø     Upon conclusion, and remark initiation of the OOS phase-II is to be done.
·        Phase II investigation of OOS:
Ø     Nature of OOS is to be decided as per phase- I conclusion.
Ø     Reason / Remark is to be noted for the nature of the OOS.
Ø     Repeat testing can only be performed after an investigation of failure is initiated.
Ø     Determine if the cause of the OOS is based on clerical error. If the review of the OOS result demonstrates the result is attributable to error based on incorrect calculation, transcription error, etc. correct the entry (ies) in accordance with current laboratory notebook entry error corrections procedure and re-review the result. If the corrected result is within specifications and acceptable based on historical test result trends, record and report the result. A formal investigation report is not required in this case.
Ø     Conduct additional analyst training and/or review the test or process procedure for clarity to minimize future inconsistencies.
Ø     If the preliminary investigation of the OOS result demonstrates the result is attributable to a determinate analytical identifiable error(s) (e.g. non-adherence to monograph instructions, instrument response drift, observed technique/instrument abnormalities, etc.) the OOS result is recorded in the laboratory notebook with suitable explanation as part of the batch or process record and repeat testing can be performed. This initial OOS result, demonstrated to be attributable to determinate error, is not considered in the final release of the material or process.
Ø     When the investigation demonstrates that the OOS result is attributable to determinate analytical identifiable error, conduct repeat testing by the original analyst. A following any corrective action indicated by the investigation. Record and report the repeat results. These repeat results are considered in the final disposition of the material or process.
Ø     If the preliminary investigation of the OOS test result demonstrates that it is not attributable to determinate identifiable error, but is attributable to indeterminate error (unknown), document the conclusion of the investigation. Record the results in the laboratory notebook and include as part of the batch or process record. This initial OOS result is considered in the final disposition of the material or process.
Ø     Where repeat testing is warranted after the investigation has disclosed indeterminate error, repeat the test in duplicate by the original Analyst A and another Analyst B on the original sample unless the preliminary failure investigation demonstrated that the original sample was non-representative.
Ø     Note: If the initial aliquot from the original sample is not sufficient for retest, a second aliquot from the original sample is used. In the event that the original sample has been consumed during analysis, a second sample (new sampling) can be used.
Ø     Re-sampling / Re-processing is to be done in case of the sampling procedure failure / In-process sample failure.
Ø     If one or both repeat results of Analyst A are out-of-specification and one or both of repeat results of Analyst B are out-of-specification, record both repeat results of Analyst A and Analyst B and the original OOS results of Analyst A as part of the batch or process record. Indicate the material as failing the specification.
Ø     If both repeat results from Analyst A and both results from Analyst B are within normal specification range (review historical result trend), record all repeat results as part of the batch or process record. Indicate the material as passing the specification.
Ø     If one or both results from Analyst B are out-of-specification and both results of Analyst A are within normal specification, record both repeat results of Analyst A and B and the original OOS results of Analyst A as part of the batch or process record.  And based on the trend analysis material to be rejected or re-sampling to be performed and re-test by analyst B.
Ø     If re-test results of Analyst B are out-of-specification, record re-test results of Analyst B and the original OOS results of Analyst A as part of the batch or process record. Indicate the material as failing the specification.
Ø     If re-test results from Analyst B are within normal specification range (review historical result trend), record re-test results as part of the batch or process record. Indicate the material as passing the specification.
Ø     When an OOS result has been demonstrated through laboratory investigation to be valid and reflects the true quality of the material, an investigation is initiated to determine the cause of the material failure. The Product Failure Investigation, if required based on the outcome of the OOS investigation, must be completed.
Ø     Phase II concludes with the result of material / product-released / not released.
Ø     Attach the available certificate of Analysis and worksheets of all the tests conducted.
Ø     Mention preventive / Further action.
Ø     Final closure by QC In-charge and approval by the QA In-charge.
·        Intimation of the OOS:
Ø     Intimate to materials departments and corporate QA of the OOS in case of rejection.
Ø     QA Chemist to fill the final rejection note.
Ø     This note should include the following things: OOS No. / Item code / Used for / Item name / Date of receipt / Control no. / Supplier’s consignment no./ Supplier’s name / Referred specification no. / Reason for rejection.
Ø     Party Certificate Of Analysis, K. A. Malle Pharmaceuticals Ltd Certificate Of Analysis and samples if available should be attached with the rejection note.
Ø     Forward this to the material department for further action.
Ø     If the frequency of the out of specification exceeds more than three times than the vendor shall be black listed in case of raw / packing material and if in-process then the process shall be considered for change.    

6.0      Reference Document:
·        Phase I Investigation Form
·        Decision Tree of Phase II
·        Phase II OOS Form
·        Final rejection not
·        OOS logbook.

Sr. No.
OOS details
Investigation details
Signature of QA

7.0      Abbreviations:
·        QA   = Quality Assurance department
·        SOP = Standard Operating Procedure
·        QC = Quality Control
·        OOS = Out of specification

8.0      Copies to  Distribution Sites :

·        QA - Quality Assurance department
·        QC - Quality Control


Format No.: SOP/QA/008/F/1

Initial results of test
Limit (Spec. No.    )


Attachment: First COA with work-sheets


     Analyst failure

Ø Is there any Error in calculation?                                                                        Yes/No
Ø Is there any Error in dilution?                                                                             Yes/No
Ø Are appropriate and valid standards and reagents used?                                    Yes/No
Ø Is methods followed?                                                                                        Yes/No
Ø Is the test parameters followed?                                                                        Yes/No
Ø Is sample stored appropriately?                                                             Yes/No
Ø Is the balance used with appropriate accuracy and calibrated?               Yes/No
Ø Is the sample Homogenous?                                                                              Yes/No
Ø Is the calibrated instruments/Glassware used?                                        Yes/No
Ø Is the analyst trained and evaluated?                                                                  Yes/No
System Failure:

Ø      To check for Power failure                                                                                Yes/No
Ø      Is the system/Instruments are calibrated? (Calibrate again)                                 Yes/No
Ø      Is the calibration standard Used is appropriate?                                     Yes/No
Ø      Is there any spillage/contamination in Standard/sample?                         Yes/No
Ø      Is suitable instrument used?                                                                               Yes/No
Ø      Is the instrument parameters set correctly?                                                         Yes/No
Ø      Is the Appropriate Equipment Accessories used?                                              Yes/No

Sampling Procedure Failure:

Ø      Is Sample preparation done properly?                                                   Yes/No
Ø      Is sample taken is representative?                                                                      Yes/No
Ø      Is sampling plan followed?                                                                                Yes/No
Ø      Are sampling equipments ok?                                                                            Yes/No
Ø      Are environmental conditioned were OK during Sampling?                                Yes/No
Ø      Is Appropriate Sample container / Sample bag Used?                           Yes/No

Other Checks for In-process sampling checks:

Ø      Check if there is change in reaction time.                                                           Yes/No
Ø      Is the Sequential addition of components followed?                                           Yes/No
Ø      Is functioning of equipment proper?                                                                   Yes/No
Ø      Is BMR/BPR reviewed and found OK?                                                            Yes/No
Ø      Review & comparison of Party COA of Raw Materials.                                    Yes/No
v     System Failure / Analyst Failure / Sampling Failure / In-process Failure / Material Failure. (According to the above conclusion initiate the OOS Phase II as per flow chart.)


QC In charge (Name/ Signature/ Date) _______________________________________

Authorized By: QA In Charge (Name/Sign/Date) _______________________________


Material/Product:                                                                                                 Date of Initiation:
Process/Stage:                                                                                                      Date of Sampling:
Lot/Batch No.:                                                                                                      OOS Number:
Lot/Batch size:                                                                                                      Manufacturer’s Name:

Nature of OOS
System Failure /Analyst Failure / Sampling Failure
In process Failure / Material Failure
Reason /Remark

Action Suggested
As per Flow Chart
Retest By II System / Retest By II & III Analyst
Re-sampling (In case of In process Samples)
Observations If any

Results of Above Action Suggested
The Material / Product: can be released / can not be released

Attachments: II COA + work-sheets

Any preventive / Further action suggested: -

Sign/ Date                                                                                Sign/Date
QC in charge                                                                           QA In charge


Format No.: SOP/QA/016/F4

Material/Product:                                                                                                 Date of Initiation
Process/Stage:                                                                                                      Date of Sampling :
Lot/Batch No.:                                                                                                      OOS Number
Lot/Batch size:                                                                                                      Manufacturer’s Name:

To: Purchase Department / Plant Manager                                             DATE:
H.O. Mumbai.

From: QA Site

Please note that the following item is finally rejected:
  1. Item Code:
  2. Used For:
  3. Item Name:
  4. Date of Receipt/Manufacturing
  5. Control No./Batch No.:
  6. Quantity Received:
  7. Quantity Rejected:
  8. Supplier’s Consignment No.:
  9. Supplier’s Name:
  10. Ref. Specification:

Further Action Plan:
QA In charge

Party COA, ---------------------- COA and Samples
Cc To: Corporate QA, Supplier through Purchase Department

9.0 Review History

Sr. No.
Revision No.
Rev. No.
Review Date
Reason For

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